Privacy Policy

Welcome to Nexus Global Services ("Nexus," "we," "us," or "our"). This Privacy Policy explains how Nexus Global Services collects, uses, stores, protects, and discloses personal information when you visit or use our website, https://www.nexuslegalservices.com.mx/, contact us, request a consultation, subscribe to our communications, or use any of our immigration, visa, travel, translation, documentation, or related services.

We are committed to protecting your privacy and handling your personal information responsibly and in accordance with applicable Mexican data-protection laws, including the Ley Federal de Protección de Datos Personales en Posesión de los Particulares (LFPDPPP).

By using our website or providing your personal information to us, you acknowledge that you have read and understood this Privacy Policy.

1. Identity and Responsibility

The entity responsible for the collection and processing of your personal information is:

Nexus & Chatzarco Global Services, S. de R.L. de C.V.
Commercial Name: Nexus Global Services

• Website: https://www.nexuslegalservices.com.mx/
• Email: info@nexuslegalservices.com.mx
• Telephone: +52 778 103 0035
• WhatsApp: +52 427 203 7097
• Address: Av. Zaragoza Poniente 279 Despacho 208-Interior A, Niños Heroes, 76010 Santiago de Querétaro, Qro., Mexico

For privacy-related questions, requests, or concerns, you may contact us using the information above.

2. Personal Information We May Collect

Depending on the services you request and how you interact with our website, we may collect the following categories of information:

A. Identification Information

• Full name
• Date and place of birth
• Nationality
• Gender, where necessary for a service
• Passport information, passport number
• National identification information
• Government-issued identification
• Immigration documents, visa information, residency information
• Photographs and signature

B. Contact Information

• Email address
• Telephone number and WhatsApp number
• Residential and mailing address
• Emergency contact information, when necessary

C. Travel and Immigration Information

• Travel history, intended destinations, and travel dates
• Immigration status, visa history, and previous visa applications
• Visa refusals, residency, employment, and education information
• Family, accommodation, and flight information
• Information contained in immigration applications and supporting documentation

D. Financial and Payment Information

When you purchase services, we or our payment providers may process information necessary to complete the transaction, including billing information, payment status, transaction information, payment method, and invoice information. Where payments are processed through third-party payment providers, those providers may collect and process payment-card or financial information according to their own privacy policies.

E. Communications

We may retain information contained in communications between you and Nexus, including emails, contact-form submissions, WhatsApp communications, messages, consultation notes, customer-service communications, and information you voluntarily provide during telephone or video consultations.

F. Website and Technical Information

• IP address, browser type, device type, and operating system
• Approximate geographic location, pages visited, and date/time of visits
• Referring website, website interaction information
• Cookies and similar technologies

3. Sensitive Personal Information

Certain information may qualify as sensitive personal information under applicable Mexican law. Depending on the immigration, visa, travel, or documentation service requested, you may voluntarily provide information that could be considered sensitive, including information contained in government, immigration, health, family, biometric, or other official documentation.

We will only request or process sensitive personal information when it is reasonably necessary for the service requested, when permitted by applicable law, and with the consent or other lawful basis required by applicable legislation. We will take reasonable measures to protect sensitive personal information against unauthorized access, use, disclosure, alteration, or destruction.

4. How We Collect Your Information

We may collect personal information through:

• Our website, contact forms, consultation forms, and online appointment forms
• Email, telephone calls, WhatsApp, and social media communications
• In-person consultations and documents submitted by clients
• Third-party platforms used to provide our services
• Cookies and similar technologies

You may choose not to provide certain information. However, some information may be necessary for us to provide the service you have requested.

5. Purposes for Processing Personal Information

Primary Purposes — directly related to providing the services you request:

• Providing immigration consulting, visa assistance, and travel-related services
• Preparing and reviewing immigration documentation and visa applications
• Assisting with residency, regularization, and family reunification procedures
• Providing translation services, preparing forms and documentation
• Communicating with you regarding your application, scheduling consultations, and responding to requests
• Managing your client account or file, processing payments, issuing invoices and receipts
• Providing customer support and communicating application or service updates
• Complying with legal and regulatory obligations

Secondary Purposes — where permitted by applicable law and subject to your rights:

• Sending newsletters, promotional communications, and special offers
• Customer satisfaction surveys, internal analytics, and business improvement
• Marketing, advertising, and improving our website and services

You may opt out of promotional communications at any time by using the unsubscribe mechanism included in our communications or by contacting us.

6. Legal Basis and Consent

We will process personal information in accordance with applicable Mexican privacy laws. Where consent is required, we will obtain your consent through appropriate means. By submitting information through our website, forms, email, or other communication channels, you acknowledge that your information may be processed for the purposes described in this Privacy Policy and the applicable Privacy Notice.

Where sensitive personal information is involved, we will obtain the consent required by applicable law unless a legal exception applies.

7. Sharing of Personal Information

Nexus does not sell your personal information. We may disclose or transfer personal information when reasonably necessary to provide requested services or comply with legal obligations. Depending on the service, information may be shared with government authorities, immigration authorities, consulates and embassies, visa processing authorities, courts, airlines, travel providers, hotels, translation providers, professional service providers, technology and hosting providers, payment processors, customer-support providers, and authorized employees, contractors, or service providers working on behalf of Nexus.

Where required by law, we will obtain the necessary consent before transferring personal information.

8. International Transfers

Because immigration, visa, and travel services may involve foreign governments, consulates, embassies, airlines, travel providers, or other organizations outside Mexico, your personal information may be transferred or accessed outside Mexico when necessary to provide the service you have requested. We will take reasonable measures to ensure that personal information is handled appropriately and in accordance with applicable legal requirements.

9. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, disclosure, destruction, and unauthorized processing. However, no website, electronic transmission, database, or storage system can be guaranteed to be completely secure. You should also take reasonable precautions when transmitting sensitive documents or information over the internet.

10. Retention of Personal Information

We retain personal information only for as long as reasonably necessary to provide the requested services, maintain client records, fulfill contractual obligations, comply with legal and regulatory obligations, resolve disputes, enforce agreements, protect our legal rights, and maintain appropriate business and accounting records. When personal information is no longer required, we may delete, anonymize, or securely dispose of it, subject to applicable legal retention requirements.

11. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve functionality, analyze website traffic, remember preferences, and support marketing activities. Cookies may be used for website functionality, security, analytics, performance monitoring, advertising, marketing, and remembering user preferences. You may configure your browser to refuse or delete cookies. Certain website features may not function properly if cookies are disabled. Our website may also use third-party services that may place their own cookies or tracking technologies on your device.

12. Third-Party Websites

Our website may contain links to third-party websites, including government agencies, embassies, consulates, payment providers, social-media platforms, travel providers, or other websites. Nexus is not responsible for the privacy practices, content, security, or policies of third-party websites. We recommend reviewing the privacy policy of each third-party website before submitting personal information.

13. Your ARCO Rights

Under applicable Mexican privacy law, you may have the right to exercise your ARCO rights:

• Access: Request information regarding the personal data we hold about you and how it is being processed.
• Rectification: Request correction or updating of inaccurate or incomplete personal information.
• Cancellation: Request deletion of your personal information when legally appropriate.
• Opposition: Object to the processing of your personal information for certain purposes.

The exercise of ARCO rights is recognized under the applicable Mexican data-protection framework.

14. How to Exercise Your ARCO Rights

To submit an ARCO request, contact our Privacy / Data Protection Contact:

Nexus & Chatzarco Global Services, S. de R.L. de C.V.
Email: info@nexuslegalservices.com.mx
Telephone: +52 778 103 0035

Your request should generally include:

1. Your full name;
2. A method for receiving our response;
3. Documentation reasonably necessary to verify your identity;
4. A clear description of the personal information involved;
5. The specific ARCO right you wish to exercise; and
6. Any additional information that may help us locate your information.

Mexican law establishes procedures and deadlines for responding to ARCO requests. Under the current LFPDPPP, the responsible party generally has up to 20 days to communicate its determination and, when applicable, up to 15 additional days to make the request effective. These periods may be extended once under the circumstances permitted by law.

15. Withdrawal of Consent

Where processing is based on consent, you may request withdrawal of your consent. Withdrawal of consent will not necessarily affect processing that was already carried out lawfully before the withdrawal. Additionally, withdrawal may not be possible where continued processing is necessary to comply with a legal obligation, fulfill a contract, establish or defend legal claims, or where another lawful basis for processing applies.

16. Marketing Communications

If you subscribe to our newsletter, request information, or otherwise provide permission to receive communications, we may send you service updates, newsletters, immigration and travel information, promotional offers, new service announcements, consultation reminders, and company announcements. You may unsubscribe from marketing communications at any time. Transactional and service-related communications may continue when necessary to provide services you have requested.

17. Children's Privacy

Our services are primarily intended for adults. We do not knowingly collect personal information from children through our website for independent marketing purposes. Where immigration or family-related services require information concerning a minor, such information may be provided by the child's parent, legal guardian, or authorized representative and will be processed only as reasonably necessary for the requested service and applicable legal requirements.

18. Documents Submitted by Clients

Clients may be required to submit copies of passports, identification documents, immigration documents, birth certificates, marriage certificates, financial documents, employment documents, photographs, or other supporting documentation. These documents may contain highly personal information. Clients should only submit documents through communication channels or methods designated by Nexus. We use such documents only for legitimate purposes related to the services requested, legal compliance, recordkeeping, or other purposes described in this Privacy Policy or applicable Privacy Notice.

19. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our services, our website, technology, legal requirements, or privacy practices. When we make changes, we will update the "Last Updated" date at the top of this page. If a change materially affects how we process personal information, we may provide additional notice where required by law.

20. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or the processing of your personal information, please contact us:

21. Acceptance

By using our website, submitting information, requesting a consultation, or using our services, you acknowledge that you have had the opportunity to review this Privacy Policy. Where applicable, your consent will be obtained separately through the mechanisms required by law.

Last Updated: August 11, 2026